Centex

Centex Business Solution

Centex delivers accounting and bookkeeping solutions for the Dept of Veteran Affairs.
We were tasked to automate process so the business can grow, allowing staﬀ to focus on customer engagement. This Revenue cycle management system would link with our customers scheduling software and our clearinghouse, intelligent enough to work with both systems.

Our contribution

Research & Strategy

Centex lacked a unified system that created manual labor and redundancies within their workflow. We broke down tasks and oriented users to simplifying their workflows with data enhanced visualization.

Design & Testing

With the need for a headless CRM, we designed robust solutions that could grow depending on how the data changed for the future.
12 alpha testers provided weekly feedback to further strategize on edge cases and how super-users would need to utilize the system to further save time when applying repetitive tasks.

67%

Time on Task Reduction

22%

Error Rate Reduction

19hrs

Saved Per Week

Results

Centex has to utilize multiple systems repeatedly to ensure the approval process for insurance can be completed. Users no longer had to continuously check one platform for authorized hours, another for the claim status, everything is possible directly from our internal platform.

One click from a single tab was equivalent to 4 minutes of work on their past workflow. The amount of time saved per day allowed their teams to focus on their clients experience instead of repetitive, manual, housekeeping.